Help Page

Common Account Issues

Accounts are created with the email you used at checkout. If you changed your email at checkout, please check that email. The email may also be in the spam folder. Another way to check what email was used as checkout is using the Forgot Password option at the login screen. If it still cannot find your email, please contact us.

Check your spam folder. Next, make sure you checked the email you used a checkout. Then, make sure your email is up to date (it takes about 30 seconds, but could take 5 minutes). Last, use the Forgot Password option on the login page to send another email. If none of these work, you most likely misspelled the email or the email provider is having issues receiving emails right now. Contact us to change the email.

Please contact us to get this fixed. Please state the name on the account and incorrect email if you have that information.

If you did not request a password reset and you think this is a mistake, please contact us to get this fixed.

If you created extra accounts on accident, contact us and tell us your main account, and the ones you need canceled.

Currently, the only way to change your email is to contact us with the email you need to update it to.

Account FAQ

1. Click the Sign Up link at the bottom of the page or go to https://smodin.io/signup .

2. Select the addons you want to use

3. Select the currency you want to pay with (the default is USD)

4. Select the language you would like to be billed with (the default is English)

5. Type in your email

6. Click the Subscribe button

You can cancel any time. Your subscription will last until the end of the current billing cycle. You will not be charged again unless you resubscribe. If you have scheduled a cancellation, you cannot change the addons on your subscription. At the end of the billing cycle, your account will be permanently deleted.

Try the latest version of Chrome for desktop.

Any time! If you only want Smodin for one month, after you sign up click the cancel button. Your account will end at your next billing cycle.

Addons are the paid benefits of an application on Smodin.io. Smodin has multiple applications, many of which are free, and some of which offer some paid benefits.

No. Digital products cannot be returned. We offer a free version of the same product so you can try it out before you subscribe.

Services Down

Down time usually lasts 1 hour. At times our application will undergo maintenance or our third party service providers will make changes that can affect Smodin. If downtime lasts longer than 1 hour, sigificant maintenance is occuring.

Down time usually lasts 1-2 hours. At times our application will undergo maintenance or our third party service providers will make changes that can affect Smodin. If downtime lasts longer than 2 hours, sigificant maintenance is occuring.

Most of our other applications run entirely on your machine. If they are not working, try upgrading your browser. If they still are not working, please contact us.

Still need help?

Most issues are solved by resetting your password, try this before contacting us if it might solve your problem.

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