Help / FAQ

Account

It says my account doesn't exist?

Accounts are created with the email you used at checkout. A method to check what email was used as checkout is using the Forgot Password option at the login screen. If it still cannot find your email, please contact us.

I did not receive an email?

First, wait up to 5 minutes. Next, check your spam folder. last, make sure you checked the email you used a checkout. If you have any other issues, contact us to change the email.

It says I made too many requests to reset my password?

If you did not request a password reset and you think this is a mistake, please contact us to get this fixed.

How can I change the email on my account?

Currently, the only way to change your email is to contact us with the email you need to update it to.

Subscription

How do I Subscribe?

1. go to the pricing page /https://smodin.io/signup
2. Select the currency you want to pay with (the default is USD)
3. Select which plan you would like to subscribe to (you will be asked to sign up if you do not have an account)
4. complete the payment
5. Begin using Smodin!

Where can I cancel my subscription?

Follow these steps to successfully cancel your current subscription.
1. Navigate to the account page
2. Click on the “subscription” tab located on the left hand side of the screen
3. Click on “cancel subscription” button at the bottom of the page.
Your current subscription will remain active until your next billing date.

When can I cancel?

Any time! If you only want Smodin for one month, after you sign up click the cancel subscription button. Your account will end at your next billing cycle.

Do you offer refunds?

No. Digital products cannot be returned. We offer a free version of the same product so you can try it out before you subscribe.

Can I switch payment currencies?

No. You will need to create a new subscription in the new currency.

Charged the wrong amount?

You may have paid in USD instead of your native currency. Our pricing page does not show tax or include tax calculations until you get to checkout.

Downtimes

Rewriter, Translator, Author, or Plagiarism Checker Not Working?

First, try again, sometimes a single request can fail. Sometimes we have downtime up to 1 hour. If the issue persists, please contact us, we will fix the issue as soon as possible.

Other applications are not working?

Most of our other applications run entirely on your machine. If they are not working, try upgrading your browser. If they still are not working, please contact us.

General FAQ

Do you save my text content?

No. We keep user data private, therefore we do not save your text content or send it to third parties. Your text content dissappears after you refresh the page.

How can I delete my account?

Please contact us.

Still need help?

Include a screenshot of your screen with the issue you are having. Please include the email you use to log in to your Smodin account.

Contact Us